16 December, 2016

When All the Pharmacists Know You

We frequent the local Target for all our pharmacy needs. (Not an ad.) We started going there frequently around the time husband was diagnosed with thyroid cancer last year. Ever since the round of IVF I went through this summer, I have also become a frequent buyer. We go there every other week, sometimes more frequently.
The pharmacists who are there more often know us by name which is nice and sad at the same time. "While you are here getting [husband]'s medication, I think we also have your wife's in stock also."
Because I take heparin twice daily, we have received several comments from them about that. (I swear I am the only person that buys liquid heparin from them.) "Hey, I thought of you the other day. Someone else came in to buy heparin. We ordered a large batch, so it should be ready for you when you need a new refill." (We have had to wait up to a week for them to get heparin in before.)
I think that we are irritating on occasion. I have switched needles a few times to get the ones that are most comfortable. I have switched dosages of heparin a few times to see if the more diluted stuff works better than the less diluted stuff. Husband has had his thyroid medication dosage changed many times, but the doctor's office is sometimes slow to inform the pharmacy. I worry we irritate them, but week after week, we are greeted with a smile and personal greeting.
Yesterday we had a very touching experience there.
We were stopping by to get yet another new thyroid drug for husband. (He's seeing a new doctor. This doctor seems to know what he's doing and has a much better bedside manner. Thank goodness.) As we waited in line, a couple of the pharmacists greeted us by name. One of them grabbed husband's prescription and said she did not see one for me. ("I don't need mine yet.")
Then we killed time, waiting to get to the front of the line. I heard my name called out. Slightly surprised, I turned toward the pharmacy, wondering if I shared a name with someone that worked there. Nope.
"Hey. I did something the other day and realized I probably should have asked you first. I know that you buy the smaller insulin needles, but since you pay for them out of pocket, it's super expensive. So, I sent a fax to your doctor asking for a specific prescription for them so that the cost would be covered by your insurance. I hope you don't mind that faxed them before asking you."
Huh?
Flashback.
A couple months ago, we were at the doctor's office and I asked for a prescription for the new needles that I loved using. Well, we arrived at the pharmacy later that week only to find that the prescription was written for the fat needles that we do not like using as much. Husband and I both thought that maybe we just could not get our insurance to pay for the new needles because they were specifically for insulin.
After profusely thanking the pharmacist, we bought husband's new drugs and went on our merry way.

I have not stopped thinking about how kind that pharmacist was ever since then. I am sure some people would be offended because she did something behind their back, but I am so touched that she thought about the large cost of the needles and decided to do something about it.

I love our pharmacists.

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